Lenda Lender

A Lender is a business with delivery drivers carrying mobile a payment device. Lender delivers its own goods to its customers, and it also lends its drivers to nearby Bizs.

A Lender is a special kind of Biz. For more details, read the Biz Guide.

1. Getting Started
   1. How it works
   2. Why become a Lender?
   3. What you need
   4. Main Page
   5. Tax rates: Set your tax rates based on your local tax laws
   6. Add drivers
      You need to add drivers to the system before they can use Lenda as a driver. You should have at least one driver.
2. Open orders
3. Closed orders
4. My Drivers
5. My revenue
6. Disputes
7. User reviews
8. Blocklists
9. Order Navigation: Browse and search orders

Why become a Lenda Lender?

1. You have a business, such as a restaurant, with your own delivery drivers and mobile payment devices. From time to time,
   • when business is slow, your drivers have nothing to do, wasting your money.
   • when it's busy, delivery orders too many for your drivers to handle.
2. You want to turn your drivers' idle time into cash by lending your delivery service to businesses nearby.
3. When your business is busy, you want to have some external help from other nearby lenders.

What you need

1. Meet the requirements of Lenda Biz
   You should first be familiar with Biz before becoming a Lender. A Lender is a Biz who provides delivery services to other Bizs nearby and who might request delivery service from other nearby Lenders.
2. Each of your drivers should carry a mobile payment device.
3. You should provide your drivers with preprinted stickers with text to inform customers that your business name, not the Bizs your drivers deliver for, will appear on customer's bank/credit card statement. Whenever a customer is paying with a debit card or a credit card, the driver needs to attach a sticker to the invoice/receipt; you don't need to do so when your drivers do your own orders.
4. Launch Lenda app whenever you're ready to provide your delivery service to your neighborhood businesses.

Initial Setup

1. Download and install Lenda app from Google Play Store
2. Launch the app.
3. Select Setup from the menu
   • setup your profile by providing information about your business.
   • Tax rate setup according to your local tax laws
     1. Tax rate: The percentage you collect on the delivery charge
     2. Tip tax rate: The percentage of tips deducted
4. Reliable internet connection
5. Phone SIM card optional

1. Biz Manager.
   This is where you can have your own foods or any kind of packages delivered to your customers by your own drivers or other Lenders. Keep in mind that a Lender is a Biz with with drivers. You can do everything a Biz can do. See Biz Guide for details.
2. Lender Manager
   • Open orders
     Where you manage your open orders and the Daily Closing.
   • Closed orders
     Where you create invoices/reports by specifying a date range
   • My Drivers
3. Menu: Where you change settings and perform actions not available elsewhere.

Delivery charge related taxes

1. Tax rate (%): This is the tax rate to be applied to the delivery charges, collected from Bizs.
2. Tip Tax rate (%): This is the tax rate to be applied to tips customers give to drivers.

1. Private Order:
   1. Checked (default): You want your own driver to deliver the order.
   2. Unchecked: You want one of nearby lenders deliver the order for you. You act as a regular Biz.
2. Prepaid:
   1. Unchecked (default): Driver needs to collect payment from the customer
   2. Checked: The customer has prepaid the order already and the driver doesn't need to collect any payment
3. Optional note: Special instruction for the driver, if any.

Here you manage the orders from all Bizs including yourself. You can do the following:

1. Bid: To bid on a requested order
2. Acknowledge
   You can acknowledge a new order so that it wouldn't trigger the notification sound.
3. Show order details
   Tap an order and select Show order details from the menu
4. Assign/Reassign driver
   Tap an order and select Assign driver (or Reassign driver) from the menu. As long as there is at least one unassigned order, there will be a sound played every minute as a reminder.
5. Call/text driver. Tap an order and select Call(or Text) driver.
6. Daily Closing. Tap the Daily Closing button upper right corner.

Open Orders summary

1. Orders: Number of orders either delivered or returned. Requested and pending orders are not counted
2. Gross amount: Total amount to collect, excluding taxes
3. Amount paid with cards: Total amount customers paid with credit cards or debit cards
4. Delivery charge: Total amount of delivery charge. This is your revenue.
5. Taxes: Total amount of taxes collected from Bizs and Drivers
6. Drivers owe: The total amount Drivers need to submit to you. Drivers receive: If most or all transactions are non cash, Drivers might end up receiving money.
7. Bizs receive: Total amount Bizs receive. If most or all orders are prepaid, Bizs might end up owing money.

Global actions you can take

1. Daily closing: At the end of the day, you need to close those open orders. You do so by tapping the "Daily Closing" button. Those open orders will be marked as closed and reports will be generated
2. Navigation bar: Each page can show 3~5 orders, depending on your phone height. The navigation bar allows you to view different pages.
3. Search: you can search orders by customer name, Biz name, Lender name and street address or customer Tel
4. Help(?): It shows related online help

Which orders will be closed?
Only delivered orders and those returned will be closed. If you have some pending orders at closing time, they will be closed at the next Daily Closing.

1. Bizs closing orders summary
   It shows among other things, how much you owe Bizs or they owe you. This report is omitted if there is only one Biz you've served.
2. Drivers Closing orders summary
   It shows how much your Drivers owe you or you owe them. This report is omitted if there is only one Driver who has delivered.
3. Biz closing orders listing report
   One per Biz you've served. It can be used to double-check a Biz's invoice.
4. Driver Closing orders listing report
   One per Driver who have delivered at least one order. It can be used to double-check a Driver's invoice.

1. View order details by tapping it
2. Select a date range
   1. Select a Start date
   2. Select an End date. It can't be later than the Start date.
3. Create reports
   A Closed orders report is similar to a closing report with a speicified date range for closed orders.
   The listing reports can be used to verify the accuracy of the invoices sent to you by your Bizs.

1. View order details by tapping it
2. Select a Date Range: A Sart Date and an End Date
3. Create PDF reports
   If a Biz owes you money because most of its orders are prepaid, follow the steps below to invoice the Biz
   1. Tap PDF button, you'll get following reports
      • Lender-Biz Closed Orders listing reports, one per Biz. This is the invoice you send to Biz.
      • Lender Closed Orders summary report, omitted if there is only one Biz.

1. Look for the correct Biz report; pinch-to-zoom for readability
2. Tap Share button
3. Select an email app and enter Biz's email address (shown on the report)
4. Tap Send.

Each page shows between 3~5 orders depending on the phone size and MaxRowsPerPage setting. Whenever orders can't be fit on one page, corresponding navigation controls will be enabled to allow you view every order.

You can search orders by customer name, Biz name, Lender name, street address or customer Tel. The screenshot on the right shows the result of searching a term "tim": Anything (customer name, Biz name, Lender name or street address) will be returned