Lenda Biz

1. Getting Started
   1. Why become a Lenda Biz
   2. How it works
   3. What you need
   4. Biz Main Page
   5. Setup Biz profile
2. New Order
3. Open orders
   Manage your open orders
4. Closed orders
5. Invoice Your Lenders
   Browse and search orders and create reports
6. Upgrade to remove the new order limit
7. Become a lender
8. Referral reward
9. User reviews
10. Blocklists
11. Order Navigation: Browse and search orders

Why become a Lenda Biz?

1. You own a business, such as a restaurant or anything which requires goods delivered to your customer's place in a timely fashion.
2. From time to time, you need to have some foods(goods) delivered, but you don't have your own delivery persons
3. You don't have enough drivers once in a while when it's busy.
4. You prefer helps from some nearby businesses whom you can trust and who can come quickly.
5. You want your orders delivered quickly at a reasonable price.
6. Lenda allows you to reduce labour cost by hiring less drivers.

What you need

1. Android 5 (or higher) phone with reliable WiFi internet connection.
2. Keep your Google account signed-in on the device.
3. A phone number, landline or mobile

Initial Setup

1. Download and install Lenda app from the Google Play Store
2. Create a new Biz account.
3. Setup your profile at your earliest convenience which is required before you can do anything useful.

1. Menu: Where you setup your profile which is the first task you need to complete before anything else
2. New Order: You add one of more new orders for delivery.
3. Open Orders: This is where you manage your open orders
4. Closed Orders: This is where manage closed orders of a specified date range.
5. Customers: A list of your customers. A customer needs to be on the list before you can place an order for him/her. Here you can also add or delete a customer.

Select the menu, then Settings.

This is where you provide the following info about your business: business name, address, tel and email.

This is one of the things you need to do first. After entering the business name and address info, be sure to tap double-check the address by tapping Verify Address button in order to enable the save button.

1. Business name: The name of your business
2. Province/State: The province or state your business is located in. Tap the button to change.
3. City/town: The city, town or county your business is located in. Tap the button to change.
4. Street Address 1: The street address where your business is located. For example, 123 Main Street.
5. Street Address 2(optional): This is where you put addtional information, such as building name, unit # or door bell #, etc.
6. Contact name: the name of the person who is in charge of daily operation.
7. Tel: The phone number Drivers and Lenders can contact you.

1. Max Distance (meters): All businesses within this radius are considered nearby in your neighorhood
2. Max rows per page. It applies to the Open order page. The default value is 3. If your phone is long, you could increase this number to 4 or 5.

1. Tap New Order
2. Tap a customer from the list. If the customer is not on the list, add it.
3. You're now at the New Order page and you'll see the customer's name is in the title and the customer info is at the bottom.
4. Enter the invoice amount. This is the amount Driver needs to collect from the customer, if it's not prepaid.
5. Amount you offer for the service: This is your initial offer and might not be the final one. Lenders can accept your offer, bid lower or bid higher.
6. Optional note: Whatever delivery instruction can be put here. For example, "Call first on arrival"
7. Prepaid: If checked, Driver doesn't need to collecct money from the customer.
8. Contactless: If checked, Driver needs to keep a distance of at least 2 meters(6 feet) away from the customer. It's available only when Prepaid is checked.
9. Order confirmation: This is your last chance to correct any error.
10. Save the order

You select a customer here. If it's a new customer, tap + to add it.

1. Enter a name
2. Out-of-town option. If you live near a border, manicipal or provincial, your customer might not live in the same town or province as you.
   1. Other city/town: Check it if the customer lives in the same province(or state) but different city or town
   2. Other province/state: check it if the customer lives in a different province/state.
3. Street Address: Customer's street address, such as 123 Main Street
4. Address2 (optional): Unit # or door bell #, etc.
5. Customer Phone #: It can be a landline or mobile
6. Verify Address
   The address will be shown on Google Maps. Make sure it's correct, then press Back key to go back to make changes or Save the new customer. Save and Map buttons will be enabled once verified.
7. You can now save the new customer by tapping the Save button.
8. You can also tap Back button to go back to previous step
9. Tap the Map button to view the address on the Maps
10. Tap the Exit button to cancel the new order request and return to the main page.

Open orders are those orders entered since last closing operation. You can monitor of progress of your orders, call/text driver and customer, and cancel an order. Tap an order to see the menu.

1. Bid Manager: to view a list of bids, and to accept one if desired.
2. Show order details
3. Customer location
4. Call/text customer
   You can call the customer anytime. If the phone number the customer provided is a cell phone number, you can also text him/her.
5. Driver location
6. Call/text driver: Once an order has been assigned, you can call/text the driver
7. Cancel an order: An order can be cancelled as long as it's not departed yet.

1. Orders: Number of open orders since last closing time.
2. Total: The total invoice amount of all orders, including prepaid orders.
3. Prepaid: The prepaid amount, Fee: prepaid fees you pay driver.
4. Delivery charge: The total amount Lenders charge you for the delivery service
5. Tax: The tax amount Lenders collect from you on behalf of the government
6. Lenders owe is the total amount all lenders owe you.
7. You owe is the total amount you owe all lenders.

1. Order #1011
2. Lender: Zen's
3. Amount: $98, prepaid
4. Customer name: jim
5. Customer address: 321 Dundas Street
6. Delivery charge $16
7. Current status: Delivered, driver: ted

1. Order #1010
2. Lender: Zen's
3. Customer name: edgar
4. Customer address: 124 Dundas St
5. Amount $100, the amount to collect from the customer
6. Delivery fee $19
7. Current status: Returned; Driver ted wasn't able to deliver the order for whatever reason.

1. Requested: The request for service was made
2. Accepted: Biz has accept a bid.
3. Assigned: The order has been assigned to a driver
4. Departed: The driver has departed
5. Arrived: Driver arrives at the destination.
6. Delivered: The order has been delivered to the Customer.
7. Returned: The order was returned or to be returned to the Biz for whatever reason
8. Cancelled: The order has been cancelled by the Biz

1. You don't have to do closing everyday, especially if the order volume is low.
2. What orders are affected?
   Only delivered open orders and returned ones will be closed during the Daily Closing operation.
3. Closing summary report
   This report shows how many orders delivered by all lenders, how much you receive or owe. This is for your own record. If you've been served by single lender, this summary report is omitted and the closing order listing report will be served as summary report as well.
4. Lender closing orders listing reports
   There is a listing report for each lender who delivered at least one order for you. It can be used as an invoice you can send to the lender specified or to double-check again invoices received from Bizs. To send the report while viewing it:
   • select "Send File..." from the menu
   • select an email app such as Gmail
   • provide the Lender's email address (shown on the report) and tap Send

   To view next invoice/report, tap the Back key.

   
   To send the invoice at a later time,
   • go to Report manager
   • select the file
   • tap share
   • select an email app
   • enter Lender's email address (on the invoice) and tap Send
   
   Notes
   • You don't always receive money. For example, if most of the orders are prepaid, you might owe lenders delivery charges instead.

1. You can specify a date range
2. Show order details by tapping an order
3. Search for orders by Lender name, Driver name, customer name, customer address & customer tel.
4. PDF: Create invoices/reports

1. Orders: Number of closed orders since last closing time.
2. Total: The total invoice amount of all orders, including prepaid orders.
3. Prepaid: The prepaid amount, Fee: prepaid fees you pay driver.
4. Delivery charge: The total amount Lenders charge you for the delivery service
5. Tax: The tax amount Lenders collect from you on behalf of the government
6. Lenders owe is the total amount all lenders owe you.
7. You owe is the total amount you owe all lenders.

1. When your own delivery orders are too busy, you have following two options
   • Hire more drivers. You should feel more comfortable to do that because you can lend out your drivers when the business is slow.
   • Have foods (goods) delivered by other lenders nearby.
2. Making money and keeping your deliverers busy while your business is slow by lending them out to nearby Bizs
3. A lender is a special kind of Biz and can do whatever a Biz can.

1. You have in-house deliverers
2. Your deliverers carry a mobile payment device.
3. You have a strong desire to turn your deliverers' idle time into cash by lending them to nearby Bizs.

Each page shows between 3~5 orders depending on the phone size and MaxRowsPerPage setting. Whenever orders can't be fit on one page, corresponding navigation controls will be enabled to allow you view every order.

You can search orders by customer name, Biz name, Lender name,street address or customer Tel. The screenshot on the right shows the result of searching a term "tim": Anything (customer name, Biz name, Lender name or street address) will be returned