Packer Guide

Quisila Packer

You create orders and pack them.
  1. Getting Started
  2. New Order
  3. Order fulfillment
Quisila logo




1. Getting Started



What you need

  1. Android 5 (or higher) phone with reliable WiFi internet connection.
  2. Keep your Google account signed-in on the device while using the app
  3. A packer account. Ask your manager to create a Packer account for you; you need to provide your Gmail account which should be signed-in on your phone while using the app


2. New order



Steps to create a new order

  1. Tap the + sign.
    • Enter an optional order note which is some special request (such as seafood allergy, less salt) applied to the entire order.
    • Select an order type. There are 3 of them: Takeout (including deliveries), Dine-in and Buffet.
  2. Search for an item. You can search by its partial name, order code (such as 202 for Dinner for 2), category or a meal short name. For example, entering the word "chicken" causes all items containing "chicken" in its name and all items in Chicken category to show up.
  3. Add an item. Once the item you want appear, tap it to add it.
  4. Change the quantity when prompted if not 1.
  5. When you've finished adding all items to your order, tap the Done button or the Back key to return to the Main page; all the items in the new order will appear at the end of list in "Pending" state.
new order
add order items


3. Order fulfillment



Order item statuses

  1. Pending: This is the initial state after an item is added to an order. Items in this state is not visible to cooks.
  2. Requested: After you request an order, all items in the order will be in "requested" state and cook can see them.
  3. In progress: Cooks mark a requested item as " in progress" to indicate he/she starts working on it.
  4. Cooked: Once a cook finish cooking an item, he/she mark it as "cooked"
  5. Received: Once a Packer receives an item, he/she mark it as "received" and job well done for the item in question.

What you can do with ordered items

  1. You can do the following with pending items:
    1. Change quantity. If no quantity is shown for an item, 1 is implied.
    2. Add, edit or delete the order note which applies to all items in the order
    3. Add, edit or delete the item note which applies to the selected item only
    4. Delete the selected item
    5. Delete order: Delete all items in the order
    6. Request order: Request cooks to start making all items in the pending order by tapping any item belonging to the order.
  2. Recall order: To bring back an order in "Requested" state to be in "Pending" state.
  3. Received: Mark an item as received and it'll be moved to the received list after receiving it from a cook.
  4. Urgent: Mark an item as urgent and the item will shake periodically

Example item (#82 Takeout)no onion/less salt[2 dinner3] 2 Chicken chow mein

  1. (#82 Takeout): "#82" is the internally generated order # for order identification; it has nothing to do with your restaurant's ordering system; "Takeout" means the item needs to be placed in a takeout container
  2. "no onion/less salt": These are optional order note and item note; if both exist, "/" is used as the separator.
  3. "[2 dinner3]": This item is part of "Dinner for 3" and the quantity is 2; "dinner3" is the short name for "Dinner for three".
  4. "2 Chicken Chow mein": 2 orders of Chicken chow mein.

Received items

An item will be moved from the main page to the received item page which is accessible by tapping the three dot "..." menu.
packer


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